Hit the link to the answer for the question!
- How do I send my files to you?
- What is the maximum file size that can be transferred through your file upload system??
- What File Formats do you accept?
- How long will you store my files?
- Can I provide files after my order has been placed?
- How many files can I send at once?
Q. How do I send my files to you?
A. You can see the detail for the sending files here.
Q. What is the maximum file size that can be transferred through your file upload system?
A. Our file upload system has big pipes. Any file transfer may contain up to 2 Gigabytes of information. That’s roughly the capacity of a completely full DVD!
Q. What File Formats do you accept?
A. We will be happy to accept all industry-standard graphic file formats, including Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Microsoft Publisher, PDF, TIFF, EPS, and JPG. We regularly work with other file formats as well, so don’t hesitate to contact us if you don’t see your preferred file format listed here.
Q. How long will you store my files?
A. The files you send will be stored on our order record computer for up to three months after your job is moved to your account’s order history.
Q. Can I provide files after my order has been placed?
A. Yes, of course! Just use the file upload system to send us your files again.
Q. How many files can I send at once?
A. Our file upload system allows for multiple file transfers. On our file upload system, as soon as you select a file, it will begin uploading, and a new button will appear to allow you to queue up another file to send. If you have multiple files to attach to a single order, you might consider combining and compressing those files into one file archive. The result of compressing multiple files will leave you with just one file to send. (After we receive that compressed file, we’ll expand it back to the original multiple files.)